Communicating with your Raleigh Durham marketing clients can often be a stressful task. When exchanging dozens of emails, it’s easy for details to get lost in the mix. While communication can be a friction point for your marketing in Raleigh NC organization, it doesn’t have to be. Follow these 3 key tips below to help your communication with clients be as seamless as possible.
While this might seem explanatory, you’d be shocked at the number of Raleigh Durham marketing businesses that only call their customers when something is needed or an issue has arisen. Having regular calls accomplishes several things, the first being it builds rapport with your clients. On top of building a closer relationship with your marketing in Raleigh NC clients, having regular calls helps ensure no details or action items fall through the cracks of day-to-day emails. This helps ensure your project is on track and accomplishing exactly what was expected by the client.
Emails have been a staple in the business world for years. While email has its time and place, using a business tool such as Slack to communicate can create a far better communication environment than regular emails for certain clients. Slack allows quick and instant messaging that feels more like texting or iMessage. This can allow for quicker communication for marketing in Raleigh NC regarding project updates or details, without the formality and length of standard emails.
One of the biggest friction points of any Raleigh Durham marketing project is waiting on client feedback. Nothing is worse than finishing a sprint, only to have your client take days or weeks to give you feedback or approvals. By creating feedback windows with a timeline tool such as a Gantt chart, you can build dedicated feedback windows. This allows clients to know when their input is needed in advance. That way they can plan ahead and expect to dedicate the necessary time needed to allow your marketing in Raleigh NC company to move on to the next portion of the project.
By using the tips above, your communication with clients should become less and less of a friction point for your business. Implementing just 1 of the suggestions above can drastically improve your client relations and their overall experience with your business. We at Red Shark Digital are a full-funnel Raleigh Durham marketing agency. Whether you are looking for a website, paid advertising, social media management, or any other marketing-related endeavor, we have you covered! Check out our website today for more information!