Yes, businesses can remove negative Yelp reviews, but they must first take some specific steps. Yelp is a user-generated review platform, and as such, businesses are not able to directly remove reviews. However, they can take some specific steps to have negative reviews removed.
The first step is to reach out to the customer who left the negative review and try to resolve the issue offline. If the issue is resolved to the customer's satisfaction, they may be willing to remove the negative review.
If the customer is not willing to remove the review, businesses can flag the review as inappropriate, which will bring it to Yelp's attention. Yelp may then remove the review if it violates its terms of service.
Finally, businesses can also advertise on Yelp, which will help to push negative reviews down the page and make them less visible.
Overall, businesses can take some specific steps to remove negative Yelp reviews. However, it is ultimately up to Yelp to decide whether or not to remove a review.