Reputation

84% of People Trust Online Reviews as Much as a Personal Recommendation

Reputation affects companies of all sizes and all ages. Maintaining a solid, positive reputation can be just as hard as achieving it. You have to be committed to staying aware of the environment around your brand and ensure your brand is portrayed in a positive light.

The web is a vast place with a multitude of information across a variety of platforms, so it can be hard to manage your reputation if you’re not really sure where to start. For businesses, local directories such as Bing and Yelp! serve as a place to house basic information about your company, as well as reviews from customers. If a customer leaves a negative review, it can be hard to reverse the damage if it is not caught quickly enough.

ACCOUNT MONITORING

Identifying any problems associated with your current strategy.

• LOCAL DIRECTORIES
• SOCIAL MEDIA ACCOUNTS
• NEGATIVE REVIEWS

TAKING CONTROL

Working to rid your accounts of any troublesome negative comments or problematic listings.

• DUPLICATE LISTINGS REMOVAL
• FLOODING OF POSITIVE REVIEWS
• SUPPRESSING NEGATIVE CONTENT

MAINTAINING MOMENTUM

Creating an active strategy to increase customer engagement and active relationship building.

• POSITIVE BRAND MESSAGING
• DIRECTORY MANAGEMENT
• EFFECTIVE COMPLAINT RESPONSES

PILLARS OF SUCCESS

• Content Creation
• Bad Content Suppression
• Quick & Polite Reactions
• Review Management
• Online Investigations

RESULTS YOU CAN EXPECT

• Credibility & Trust Building
• Improved Online Reputation
• Strengthened First Impressions
• Brand Establishment & Visibility